Operations & Systems StrategistHi, I'm Nicholle.
I build the backend systems that let businesses scale without falling apart: process, automation, and communication-driven strategy, backed by a paralegal background and a Six Sigma Yellow Belt.
I'm looking for a team where that thinking has a permanent home.
Why I think differently about operationsCredentials that go beyond the typical ops hire.
Most operations backgrounds come from one lane. Mine comes from four… which is exactly why I catch what a generalist misses.
Certified Paralegal
Trained to read fine print, structure documentation, and think in airtight process: skills that translate directly into SOPs and compliance-safe systems.
Six Sigma Yellow Belt
A process-improvement lens that treats inefficiency as a defect to be found and removed, not just a headache to work around.
Internal Quality Auditor
Experience auditing processes against standards… I don't just build systems, I know how to test whether they're actually working.
MA, Development Communication
(in progress)
A process-improvement lens that treats inefficiency as a defect to be found and removed, not just a headache to work around.
Proof of work, not just a job history.
What I'm actually good atI'd rather show you what I can do than list where I've sat. Here's what that's looked like in practice.
I take a backend held together by memory and turn it into something that runs on its own: the right tool, connected the right way, documented so it doesn't break the moment I step away.
Systems & Automation
♦︎ Built and documented systems across 20+ brands
From timeline to tech setup to being the point person during launch week, I own the moving pieces so the person whose name is on the launch can actually show up for it.
Launch & Project Management
♦︎ 30+ launches executed, start to finish
I've taken a community that had gone quiet (close to dying) and rebuilt it through consistent content, faster response times, and strategies that made people stay instead of just visiting.
Community & Engagement
♦︎ Turned a dormant community into steady, active growth
Inbox, calendar, onboarding, follow-ups… the recurring work that quietly eats a founder's week. I handle it consistently enough that it stops being something anyone has to think about.
Operations & Admin Support
♦︎ 1000+ hours saved for the founders I support
Want to know what my clients say about my work?
Let's talk